Shipping Policy – Cozylumes
At Cozylumes, we’re committed to delivering a warm, elegant, and reliable experience — not just through our products but also in how they reach your doorstep. Please read our shipping policy carefully to understand how we handle your orders.
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Order Processing & Shipping Time
- Processing Time: Once your order is confirmed, our team begins packing and dispatching it within 24–48 business hours.
- Shipping Time: Orders are typically delivered within 3–6 working days from the date of dispatch, depending on your location.
- Orders placed on weekends or public holidays will be processed on the next working day.
🕒 Working days are Monday to Saturday (excluding national holidays).
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Shipping Locations
- We currently ship across all serviceable pin codes within India.
- We are not shipping internationally at the moment, but we are working to expand globally soon.
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Shipping Charges
- Free Shipping on all prepaid orders.
- A small fee may apply on Cash on Delivery (COD) orders, which will be clearly mentioned at checkout.
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Order Tracking
- Once your order is shipped, you will receive an email and SMS with a tracking link.
- You can also track your order via the “Track Your Order” section on our website using your order ID and email/mobile.
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Delays & Exceptions
While we strive for timely delivery, delays may occur due to:
- Unforeseen weather conditions
- Service disruptions from courier partners
- Incorrect shipping addresses or unavailability at delivery
If your order is delayed beyond the expected time frame, please feel free to reach out to our support team.
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Customer Support – Always Here For You
At Cozylumes, your satisfaction is our highest priority. Our dedicated support team is available to assist you 24/7 for any shipping or order-related queries.
We deeply value your trust in Cozylumes and promise to do our best to ensure your product reaches you safe, sound, and on time — lighting up your space just as you imagined.
Thank you for shopping with us!
Warm regards,
Team Cozylumes
